How to Report Issues with the Nequi App

Introduction

Experiencing bugs or crashes in your Nequi app can disrupt your financial activities. Knowing how to report these issues helps ensure quick resolution and better app performance. This guide provides clear steps to report app problems effectively, so Nequi’s technical team can support you promptly and maintain your seamless digital banking experience.

Use the 'Report a Problem' Feature

Open your Nequi app and navigate to Settings. Select the 'Report a Problem' option to start the process. Here you can provide detailed information about the issue you’re experiencing, which helps the technical team understand and address the problem efficiently.

Provide Detailed Information

Describe the issue clearly and attach screenshots if possible. Include any error messages or steps you took before the problem occurred. This detailed feedback accelerates troubleshooting and helps Nequi engineers replicate and fix the bug faster.

Keep Your App Updated

Ensure your Nequi app is always updated to the latest version. Updates often include bug fixes and performance improvements. Running the latest version minimizes known issues and enhances app stability, reducing the likelihood of crashes or errors.

Follow Up and Stay Informed

After reporting, monitor your email or app notifications for updates from the Nequi support team. Staying engaged helps you receive guidance or confirmation when the issue is resolved, ensuring a smooth user experience.

Conclusion

Reporting app issues promptly using Nequi’s integrated tools ensures faster fixes and improved service quality. Your clear descriptions and timely updates empower Nequi to maintain a secure, reliable, and user-friendly platform that supports your financial needs effectively.