Issues with ATM Delivering Money

Understanding ATM Withdrawal Issues

Encountering an ATM that fails to dispense cash during a withdrawal can be frustrating. If you face such issues using Nequi services, knowing the right steps to report and resolve the problem ensures quick assistance and security of your funds within our digital wallet platform.

What To Do Immediately

If the ATM does not deliver money, follow these steps: 1) Keep your transaction receipt or note the ATM's error message. 2) Avoid leaving the ATM without confirming the transaction’s status on the Nequi app. 3) Report the issue promptly through the Nequi app’s help center or customer support channel.

Reporting Through the Nequi App

Access Nequi’s help center in the app to report failed ATM withdrawals. Provide transaction details, including date, amount, and ATM location. Our team prioritizes such incidents to initiate an investigation and secure your funds swiftly.

Investigation and Resolution Process

Upon reporting, Nequi works with ATM operators to verify the event. If authorized, the withdrawal amount will be refunded to your Nequi balance. Regular updates will be provided until the case is resolved, ensuring full transparency and customer support.

Preventive Tips

Whenever possible, use ATMs affiliated with Nequi partners to reduce error risks. Always confirm your balance after any ATM withdrawal and keep transaction records until the process is confirmed successful or refunded.

Final Notes

Nequi prioritizes your security and convenience, ensuring prompt action if an ATM fails to deliver cash. By following these steps, you help us maintain a safe, reliable digital banking experience. Contact support anytime for assistance with ATM or any other Nequi service concerns.