What Happened to a Transaction? Understanding Transaction Status

If you notice a transaction in your Nequi app that hasn't completed or seems unfamiliar, understanding its status can help you take proper action. This guide explains how to check transactions, recognize pending status, and report issues to ensure your account security and smooth financial management.

Check Your Transaction History

First, review the transaction history within your Nequi app. Pending transactions may not reflect immediately, depending on the processing time of the recipient’s bank. This step helps clarify if the transaction is still in progress or completed successfully.

Identifying Pending or Failed Transactions

Transactions marked as pending indicate processing delays, which can happen during bank reconciliation. Failed or reversed transactions usually display notifications, and funds are generally returned automatically. Keep an eye on related notifications in your app.

Report Unknown or Suspicious Transactions

If you spot transactions you did not authorize, report them immediately to Nequi support. Provide transaction details and timestamps for quicker investigation and protection against fraud. Nequi emphasizes customer security and swift response.

Conclusion: Stay Informed and Secure

Monitoring your Nequi transaction status is essential for managing your digital wallet effectively. Use the app to track payments, recognize delays, and promptly report any suspicious activity. Nequi is committed to ensuring your financial safety and seamless banking experience.