How to Cancel a Payment

Canceling a payment in Nequi is straightforward but depends on the payment status. This guide explains the steps to cancel a pending payment or what to do if the payment has been completed. Understanding Nequi’s payment policies helps you manage your transactions securely and efficiently within the app.

Canceling a Pending Payment

If your payment is pending and allows cancellation, follow these steps: Open the Nequi app, navigate to your transaction history, select the pending payment, and tap the 'Cancel Payment' button. Confirm the cancellation to reverse the transaction before it completes.

Handling Completed Payments

Once a payment is completed, cancellation isn’t usually possible. You should contact the payment recipient directly to request a refund. Alternatively, reach out to Nequi support through the app’s help center for guidance and potential resolution options.

Transactions That Cannot Be Canceled

Instant transfers and certain payments process immediately and cannot be reversed through the app. Always verify transaction details before confirming payment to avoid errors. Monitoring your account activity regularly helps identify any issues early.

Contacting Nequi Support

For payment problems or suspected fraud, contact Nequi support directly via the app or official website. Provide transaction details and any relevant information to receive timely help. Nequi prioritizes security and customer empowerment throughout the resolution process.

Summary

Nequi enables you to cancel payments that are still pending within the app easily. Completed or instant transactions require contacting the recipient or support. Always confirm payment details before sending money. If you encounter issues, Nequi’s support team is ready to assist, ensuring your financial security and peace of mind.